Qualitaly_106

AUG. SEP. 2018 II one of the main online restaurant booking apps, which has analysed the intentions of its community of foodies. According to the survey, 88% of respondents between June and September went (or are about to go) on holiday. Of these, 63% have chosen destinations by the sea, while 24% and 13% have opted respectively for an urban holiday or a holiday in contact with nature. Restaurants are the second largest budget item of the holiday. Half of the respondents planned to go out to eat at least once a day, while almost all plan to do so for dinner (97%). On average, expenditure is expected to range from €21 to €30 per person. And one of the most important data to highlight is that establishments are chosen mainly thanks to apps dedicated to food and tourism (86.5%). This makes us understand that the way of using the activities related to the catering sector has completely changed both in terms of the location, and the booking method. And it is with this topic that we wanted to open this issue of Qualitaly (page 14). Have you ever heard of the “no show”? In fact, this for restaurateurs is a real problem generated by those customers who do not show up for dinner (or maybe lunch) after making a reservation using these ‘new’ apps. It’s no small problem, we’re talking about economic damage to the value of € 18 billion euros... It’s true, in the era of ‘Gig Economy’ (work on demand) we can’t be sure of anything anymore. Riders who work in the sector of food delivery are well aware of this. But this is a problem that involves everyone closely and that we cannot ignore (article on page 18). Our only certainties are the deliveries of us distributors. Obvi ously, with those you can not joke around. They must always be precise and punctual and, above all, they must not encounter any obstacles, even from a logistical point of view. Many of our members know a good deal about this, as they reach inaccessible places by unconventional means: helicopters, motorboats or even drones (pag. 32). Because our mission is to always be at the service of our customers, even in the face of the most diverse difficulties! Enjoy your read By Lorenzo Morelli AT PAGE 10 Qi Partners Comprehensive service to meet all catering needs The delivery of orders, also at night, guaranteed in 24 hours. A range built and modulated upon the customer’s needs. Furthermore, a team of professionals able to respond to any request. These are the positives that make Markal a reference point in Tuscany By Chiara Bandini The quality of the products and a complete service capable of responding to the entire range of customer needs. These are the cornerstones on which Markal’s decades of success are built. Almost 40 years of activity, during which the Tuscan company has become a reference point for restaurateurs in the region. Started in the seventies as a specialist in the wholesale distribution of fresh meat, Markal has in fact been able to interpret the demands of a sector in profound change, adapting and expanding its range over time. This is also thanks to the firm and sure guidance of the Viscomi family, which after taking over the business together with a pool of entrepreneurs in 1986, became the majority partner of the company, giving new impetus to a growth strategy that has given excellent results. And that seems destined to find further confirmation in the near future, as told by the attorney Alessandro Zanolla. How is Markal’s range made up today? Our supply is global and characterised by a high degree of flexibility. A mix that allows us to satisfy all the different needs of the catering operators. The range consists of a wide selection of traditional Tuscan products - but not only - which includes fresh and mature cheeses, milk and dairy products, cold cuts and salami. In addition to these, there is also the fresh produce range. Here we rely on a wide range of fish farmed and caught, for which we provide a filleting and portioning service. A service also offered for fresh meat, Markal’s true flagship. But there is also no shortage of fruit and vegetables and frozen products, a category where our range varies from meat to fish, from fruit to vegetables, from pasta to pastries and products for aperitifs. But your range is not limited to the food sector alone... That’s true. The list of our products also includes those of a non-food variety. And here too, we offer a wide range - ranging from cleaning and sanitising products to gloves, cutlery and plastic plates - consisting of high quality products and recognised reliability. This range will soon be expanded: in fact, small household appliances used in the catering industry will soon be available for sale. Who are the main customers? We operate throughout the whole region of Tuscany, turning to medium-high positioning businesses, mostly consisting of restaurants and hotels. There are fewer customers in the form of bars. How do you win their trust? The first string to our bow is the people who work with us. Professionals who, thanks to a MAGAZINE